Terms of Service

These terms govern the use of AssistZen, a product of Sriggle Private Limited, by customers and their authorised users.

1. Use of the portal

AssistZen is a customer support platform. Your support provider uses it to let you raise, track and resolve support requests. Accounts are personal; do not share your credentials. You are responsible for all activity under your account.

2. Content you submit

Tickets, comments and attachments you submit remain your property. You grant your support provider, and AssistZen as its service provider, the right to process them to provide support. Do not upload malware, unlawful content or personal data that is not necessary to resolve your request.

3. Service levels

Response and resolution targets are defined in your contract and shown on each ticket. Targets are measured in your company's business hours unless your plan includes 24×7 support, and are paused while a ticket is awaiting your reply.

4. Security

Access is protected by passwords, account lockout and optional two-factor authentication. Report suspected misuse to your account manager immediately.

5. Changes

We may update these terms. Material changes are announced in the portal before they take effect.

6. Who provides AssistZen

AssistZen is a product of Sriggle Private Limited, which develops and operates it.